Writings.
From the practice: case studies, systems work, and the occasional nerd-snipe.
How a fintech operations lead saved $280K in 30 days
Every meeting ended in another meeting, because the answers were scattered across Confluence, Jira, Slack, and a few people's heads. Now ...
CaseHow a fintech marketing team got 4x the leads
Every expert told them to throw out their new marketing site and rewrite their core application. They kept the site they had already buil...
CaseHow an ad agency owner got 500+ hours a year back
Every morning started with two hours of pulling Amazon reports, so her decisions didn't start until the afternoon. Now her decisions star...
GuideYour Company Hasn't Adopted AI Until You Pick a Business Plan
Most people get introduced to AI through personal ChatGPT, Claude, or Gemini accounts, but an individual subscription is not an organizat...
NoteBut While You're Here
Every time a contractor comes to my house, my wife starts to find other little things they could potentially do that had nothing to do wi...
NoteThe Quiet Cost: Newfound Capacity and the Executive Choice
I was recently talking with a CEO who was wrestling with the operational reality of new AI capabilities. When modern tools strip the fric...
NoteBeyond the AI Layoff Fear: Building Personal Agency in a New Economy
I recently worked with a company that lost an employee every one of his co-workers described as an all-star. I was able to view his corpu...
GuideConverting Crisis into Leverage: Building Operational Resilience from an Unexpected Exit
When a key employee resigns, most managers view the two-week notice period purely as a period of loss containment. The goal becomes survi...
GuideSkip the Exit Interview: How to Stabilize Morale After a Resignation
When a valuable team member hands in their notice, executive instinct usually points in two directions: scramble to retain them, or sched...
NoteThe Dual-Task Trap: Unlocking Operational Certainty Without the Administrative Friction
Ask your best operator to document their daily workflow, and you will almost certainly be met with procrastination, incomplete manuals, o...
GuideResignation Triage: The Aptitude vs. Attitude Matrix
When an unexpected resignation lands on your desk, the default management impulse is immediate, uncoordinated action: scrambling to post ...
GuideThe 5 Business Day Resignation Response Plan
You’ve just had a key employee tell you they’re going to resign. Maybe you saw it coming; maybe it landed in the middle of an ordinary Tu...
NoteStrengthening the Heartbeat
Strengthening the Heartbeat, by the educational theorist Thomas Sergiovanni, is a book that’s helped me pattern match and verbalize the t...