The writing

Field notes.

Long-form from the practice. Case studies, systems work, and the occasional nerd-snipe.

Ask your best operator to document their daily workflow, and you will almost certainly be met with procrastination, incomplete manuals, o...

When an unexpected resignation lands on your desk, the default management impulse is immediate, uncoordinated action: scrambling to post ...

You’ve just had a key employee tell you they’re going to resign. Maybe you saw it coming; maybe it landed in the middle of an ordinary Tu...

Strengthening the Heartbeat, by the educational theorist Thomas Sergiovanni, is a book that’s helped me pattern match and verbalize the t...